Are all insurance agents the same? In a word, no.
First off there are captive agents. These agents work for only one company. State Farm, Allstate, and Farmers are examples of captive agent companies. So, you need to ask yourself this question – Do these agents work for their customers or their company? You decide.
Next are direct companies. Companies such as Geico and Progressive. With these companies you don’t even have an agent that is assigned to you. So what if you have an issue or concern when dealing with customer service or claims? Do you have a person that knows you, have a rapport with, and that is willing to help you out?
Third, are independent insurance agents. These agents have access to multiple companies, so ideally they can do a better job for their clients. Unfortunately, some of these agents “get married” to just one or two companies and therefore are limiting what they are able to do for their clients.
And finally, there are Trusted Choice agents. These independent agencies are insurance and financial services firms whose access to multiple companies and commitment to quality service enable them to offer their clients competitive pricing, a broad choice of products and unparalled advocacy.
As a Trusted Choice Agency, we are dedicated to you and are committed to treating you as a person, not a policy. This commitment means we shall:
• Work with you to identify the insurance and financial services that are right for you, your family or your business and use our access to multiple companies to deliver those products.
• Guide you through the claims process for a prompt and fair resolution of your claim.
• Help you solve problems related to your coverage or account.
• Explain the coverages and options available to you through our agency, at your request.
• Return your phone calls and e-mails promptly and respond to your requests in a timely manner.
• Provide 24/7 services for our customers, offering any or all of the following: emergency phone numbers, Internet account access, e-mail and call center services.
• Use our experience and multiple company relationships to customize your coverage as needed.
• Commit our staff to continuing education so they may be more knowledgeable in serving you.
• Treat you with respect and courtesy.
• Conduct our business in an ethical manner.
We pledge this to you, our clients and ask that you let us know if we fail to meet our commitment, so we may take corrective action.